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CHAPTER A 第一章2

Greetings Introductions 1 问候与介绍2

A-1 Morning Greeting 清晨问候2

A-2 Feeling Better Today? 今天好些吗3

A-3 “Long Time No See” “好久未见”4

A-4 With a New Employee 见到新雇员5

A-5 With the General Manager 见到总经理6

A-6 Directions to the Supply Shop 办分用品店在哪儿？7

A-7 Directions to the Copy Room 复印室在哪儿？8

A-8 Directions to the Lunch Room 餐厅在哪儿？8

A-9 Looking for Someone s Office 寻找某人办公室9

A-10 Directions to a Bank 银行在哪儿？10

A-11 Asking for a Phone Number 问电话号码11

A-12 Getting a Phone Number 要电话号码12

A-13 Asking for a Client s Information 询问客户资料13

A-14 Asking for a Client s Address 询问客户地址14

A-15 Farewell Before Christmas 圣诞前的道别15

A-16 Ending a Conversation 终止谈话16

A-17 Saying Good-bye告别16

A-18 Finishing a Conversation 结束谈话18

A-19 Ending a Sales Talk 终止推销会谈19

A-20 Asking About Deadlines 询问最后期限20

A-21 Asking for a Book to be Returned 请求还书20

A-22 Something to be Finished 需要完成的工作21

A-23 Asking About a Schedule 询问时间安排22

A-24 Confirming a Schedule 确认日期23

A-25 Lunch Invitation 午饭邀请24

A-26 Self-introduction 自我介绍24

A-27 Meeting a New Boss 见新老板25

A-28 Introducing New People. 介绍新人26

A-29 Asking About an Accent 询问口音27

A-30 Discussing a New Manager 议论新经理29

A-31 Trying to Get Adjusted 努力适应30

A-32 Farewell Before Retiring 退休告别30

A-34 Introducing the Company 介绍公司32

A-33 Asking for a Fax Number 问传真号码32

CHAPTER B 第一章35

Making Appointments 预约时间35

B-1 Calling a Group Meeting 召集组会36

B-2 Appointment with a client 约见客户37

B-3 Setting a Meeting for Bosses 安排老板的会见38

B-4 Scheduling an Interview 约定面谈39

B-5 A Last Minute Appointment 临时约会40

B-6 Delaying an Appointment 推迟会见时间41

B-7 Secretary Schedules a Meeting 秘书安排会见42

B-8 Meeting a Book Keeper 与出纳碰头43

B-9 Making a Sales Appointment 会见推销商44

B-10 Training Appointment 约定培训时间45

B-11 Next week s Meeting 下周会议46

B-12 Setting up a Lunch Appointment 约定吃午饭47

B-13 Arranging a Group Meeting 安排小组会48

B-14 A Mandatory Meeting 必要的会议49

B-15 Setting up a Staff Meeting 安排开员工会议50

B-16 A Maintenance Appointment 约定维修51

B-17 Fax Machine Maintenance 传真机维修52

B-18 A Recruitment Appointment 招募新人52

B-19 Reviewing Employment Contract 重审聘用合同53

B-20 Scheduling Bosses Meeting 安排老板会见54

B-21 A Meeting About Bonuses 讨论奖金55

B-22 An Office Party 办公室聚会56

B-23 Setting up a Job-seeking 约定面试57

B-24 Interview 约定面试时间58

B-25 A Job-seeking Appointment 会见会计59

B-26 Meeting with an Accountant 提前安排60

B-27 Scheduling Ahead 迎接客户61

B-28 Picking up a Client 邀请参加告别聚会62

B-29 Farewell Party Invitation 为老板作安排63

B-30 Scheduling for Your Boss 购置办公设备64

B-31 Buying Office Equipment 安排预算讨论65

B-32 Arranging a Budget Discussion 安排生日聚会67

B-33 Setting up a Birthday party Meeting Your Assistant 约见助手67

Making Requests 提出要求69

CHAPTER C 第三章69

C-1 Asking for Help with a Meeting 请求代为出席会议70

C-2 Requesting Some Data 催要数据71

C-3 A No-smoking Warning 请勿吸烟72

C-4 Asking Someone to Wait 请某人稍等73

C-5 Asking for a File Returned 要求归还文件74

C-6 Dealing with an Interruption 受到干扰75

C-7 Ordering Stationary 订办公用品76

C-8 Getting a Take-out Lunch 代买代餐77

C-9 Asking for Re-calculation 重新计算78

C-10 Asking to Re-work 要求重做79

C-12 Getting New Equipment 购置新设备80

C-11 Reminding a Co-worker 提醒同事80

C-13 passing Along a Request 转述一项要求81

C-14 Reviewing New Resumes 翻阅新履历表82

C-15 Ordering More Stationary 再订办公用品83

C-16 Awaiting a Signature 等待签字84

C-17 Arranging Overtime 安排加班85

C-18 Asking for Approving a Purchase 请求批准购物86

C-19 Asking a Co-worker for Help 请同事帮忙87

C-20 Preparing for Sales Meeting 准备销售会议88

C-21 Co-signing an Approval Sheet 共同批准89

C-22 Requesting a Phone Number 询问电话号码90

C-23 Re-writing a plan 重写方案91

C-24 Problems with Samples 样品问题92

C-25 A Recommendation Letter 推荐信93

C-26 Leaving a Little Early 早退94

C-27 Signing a Memo 在备忘录上签字95

C-28 Looking over Some Letters 审阅信件95

C-29 Reminder About Tax Forms 提醒交税单96

C-30 Making Early Reservations 提前预定97

C-31 Giving a Helping Hand 帮忙98

C-32 Getting a New Computer 购置新电脑99

C-33 Clarifying Final Details 确定最后细节100

C-34 Last Minute Details 临时细节修改101

About Computer 电脑常识103

CHAPTER D 第四章103

D-1 A Computer Bug 电脑错误104

D-2 A New Word Processor 新的文字处理器104

D-3 A Printing Problem 打印故障105

D-4 Smooth Training Progress 顺利的培训107

D-5 Choosing a Password 选择密码108

D-6 Last Questions on Training 培训中的最后问题109

D-7 File-order Problems文件顺序问题110

D-8 Another Printing Problem 又一个打印故障110

D-9 Can t Open a File 文件打不开111

D-10 A New Computer 新电脑112

D-11 A Wrong Command 错误命令113

D-12 Changing Printer Settings 改变打印设置114

D-13 Bringing out a Preview 使用预览115

D-14 A Command Error 命令错误116

D-15 Merging Documents 合并文件117

D-16 Questions on Printing 打印问题118

D-17 Changing Font Size 改变字号119

D-18 Recommending a New Software 推荐新软件120

D-19 Re-booting a Computer 重新启动计算机121

D-20 Editing Files 编辑文件122

D-21 Searching a Document 寻找文件123

D-22 Discovering a Solution 找到解决办法124

D-23 Getting Help on a Software 帮助使用软件125

D-24 Closing a Document 关闭文件126

D-25 Formatting a Disk 格式化磁盘127

D-26 Changing Paper Size 改变纸张尺寸127

D-27 A Disk Error 磁盘错误128

D-28 Choosing Appropriate Software 选择合适软件129

D-29 Finishing up Training 结束培训130

D-30 Creating a Password 设置密码131

D-31 A Problem with Mouse 鼠标问题132

D-32 Instructions on Progressing 指导继续培训133

D-33 A New Software 新软件134

CHAPTER E 第五章135

Discussing Problems 讨论问题135

E-1 Warning an Employee 警告雇员136

E-2 Waiting on a Client 招待客户137

E-3 Criticism from Your Boss 老板的批评138

E-4 Sorting out Problems 理清问题139

E-5 A Persistent Saleswoman 执着的女推销员140

E-6 Criticizing an Employee 批评雇员141

E-7 Criticizing a Smoker 批评吸烟者142

E-8 Criticizing a Lack of Effort 批评工作不努力143

E-9 Arranging a Holiday Schedule 安排假期日程144

E-10 An Interview Problem 面试中的问题144

E-11 Solving a Problem with Bonuses 解决奖金问题145

E-12 A Snag in the Plans 计划中的问题146

E-13 Who s Going to Lunch First? 谁先吃午饭？147

E-14 Discussing Overtime Problems 讨论加班问题148

E-15 Bonus Complaints 抱怨奖金149

E-16 Discordance About a Secretary 同事不和150

E-17 Clarifying Some Tasks 明确任务151

E-18 A Delayed Lunch Order 迟来的午餐152

E-19 Advice on Client Relations 对搞好客户关系的建议153

E-20 Disagreeing on a Project 意见分歧154

E-21 Requesting Boss Criticism 征求老板意见155

E-22 Taking Too Long of a Break 休息时间过长156

E-23 Problems with Taking Credit 争名夺利157

E-24 A Differing Opinion 不同意见158

E-25 Angry over a Change in Plans 不满计划变动159

E-26 Unveiling a Disagreement 提出反对意见160

E-27 Bad File Organization 文件管理混乱161

CHAPTER F 第六章163

On the Telephone 电话技巧163

F-1 Calling for a Day off 请假164

F-2 Wrong Department 找错了部门165

F-3 Lunch Invitation 午餐邀请165

F-4 Getting a Ride After Work 下班后搭车166

F-5 Inquiring About Progress 询问进度167

F-6 Calling in Sick 请病假168

F-7 Getting instructions 接受指示168

F-8 Explanation for Being Late 解释迟到原因169

F-9 Calling Your Boss from Outside 给老板打电话170

F-10 Reporting a Progress 报告进度171

F-11 Good News over the Phone 电话报喜172

F-12 Bad News over the Phone 电话报忧172

F-13 Asking About Some Old Files 寻找旧文件173

F-14 Calling the President 给总裁打电话174

F-15 Calling a Mail Clerk 给邮务员打电话175

F-16 Calling a Supply Store 给办公用品店打电话176

F-17 Calling the Printers 给复印店打电话177

F-18 Making a Rush Order 订批急活178

F-19 Asking for Typing Help 请求帮忙打字179

F-20 Calling a Contractor 给承包商打电话180

F-21 Calling the Finance Department 给财务部打电话181

F-22 Speaking with an Angry Client 让客户息怒182

F-23 Making a Flight Arrangement 预定航班183

F-24 Rearranging a Flight 重订航班184

F-25 Calling a Courier Service 专递服务185

F-26 Relaying a Question 转达疑问186

F-27 Checking on a Delivery 确认送贷187

F-28 Making Hotel Reservations 预定饭店188

F-29 Confirming a Flight 确认机票189

F-30 Arranging a Car to the Airport 安排汽车去机场190

F-31 Arranging a Banquet 安排宴会191

F-32 Ordering Lunch 订午餐192

F-33 Good News to an Accountant 给会计的好消息193

F-34 Relaying a Compliment 转达表扬194

CHAPTER G 第七章195

Coffee Break 咖啡闲聊195

G-1 Congratulations on Promotion 恭贺升迁196

G-2 Talking About Sports 谈论体育197

G-3 Talking About a New-born Baby 谈论新生儿197

G-4 Talking About Child 谈论子女198

G-5 Talking About Vacation 谈论度假199

G-6 Talking About Work Load 议论工作量200

G-7 Getting Married 结婚200

G-8 Chatting with a New Employee 和新雇员闲谈201

G-10 Complaining About Work 抱怨工作202

G-9 Chatting About Sports 闲谈体育202

G-11 Sports Talk 谈论体育204

G-12 Chatting About Child 谈论孩子204

G-13 Getting a Promotion 获得提升205

G-14 Back from Vacation 度假归来206

G-15 A New Exercise Class 新健身班206

G-16 First Day of School 上学第一天207

G-17 Trouble with Computers 电脑问题208

G-18 Complaining About Overtime 抱怨加班209

G-19 Chatting with a Newly Married Person 与新婚者闲聊211

G-20 Chatting About a New Restaurant 谈论一家新餐馆212

G-21 Inviting for a Cup of Coffee 请喝咖啡213

G-22 Offering a Cup of Tea 喝杯热茶214

G-23 Talking About Appearance 谈论人的外表215

G-24 Talking About a new pet 谈论新宠物216

G-25 A newly Received Award 受到表彰217

G-26 Birthday Party Invitation 生日聚会邀请218

CHAPTER H 第八章219

Customer Service 客户服务219

H-1 An Angry Customer 气愤的顾客220

H-2 A Job Well Done 出色的工作221

H-3 Checking an Account 核查账户222

H-4 Tracking down an Order 追查一笔订单223

H-5 Complaining to the Boss 向老板抱怨224

H-6 Product Upgrade 产品升级225

H-7 Uncertain About an Answer 回答无把握226

H-8 Positive Feedback 积极反馈227

H-9 Re-issuing a Statement 补发对账单228

H-10 With an Impatient Customer 不耐烦的顾客229

H-11 Visiting a Customer 访问顾客230

H-12 With an Angry Customer 生气的顾客231

H-13 With an Angry Client 生气的客户232

H-14 With a Very Upset Customer 气愤的顾客233

H-15 Handling a Problem 处理问题234

H-16 Explaining to a Customer 向顾客解释235

H-17 Put on Hold for Too Long 等候太久236

H-18 A Disappointed Client 失望的客户237

H-19 An Irate Customer 恼怒的顾客238

H-20 Discussing an Ad s Music 讨论广告音乐239

H-21 Explaining a Delay 解释延误的原因240

H-22 Praise for Winning a Case 官司胜诉241

H-23 An Angry New Customer 气愤的新顾客242

H-24 After Helping a Customer 帮助顾客之后243

H-25 A Successful Restaurant Ad 成功的餐厅广告244

H-26 Unable to Answer a Customer 无法答复顾客245

H-27 A Good Office Space Design 不错的办公环境设计246

H-28 Asking About a Refund 请求退款247

H-29 Impressive Feedback 感人的反馈248

H-30 A Compliment After Service 服务后的称赞249

H-31 A List of Complaints 意见单250

H-32 Receiving a Compliment Letter 收到表扬信251

H-33 Helping out a Customer 为顾客解难252

H-34 Clarifying Personal Data 核实个人资料253

H-35 Reassuring Service 重新保证服务254

H-36 An Appreciation Phone-call 答谢电话255

CHAPTER I 第九章257

Pitch presentation 说服技巧257

I-1 A Strategy Presentation 战略方针258

I-2 Time Schedule Presentation 日程安排259

I-3 Presenting a New Design 介绍新设计260

I-4 Presenting an Outlook 前景展望261

I-5 Presenting a Story Board 创意图板262

I-6 Buying New Computers 购置新电脑263

I-7 An Idea for Office Space 办公环境的构想264

I-8 Presenting a Design Idea 介绍设计构思265

I-9 Pitching an Idea 推荐想法265

I-10 Suggesting a New Layout 建议新布局266

I-11 A Suggestion on Sales 促销建议267

I-12 Self-recommendation 自我推荐268

I-13 Suggesting an Ad Plan 广告策划建议270

I-14 Sharing an Idea 提出想法271

I-15 Presenting a New Research 调查报告272

I-16 A Secretary s Pitch 秘书的建议273

I-17 Suggestion for an Intern建议找个实习生274

I-18 Recommending a Design 推荐一种设计275

I-19 New Ideas from a Seminar 研讨会的灵感275

I-20 presenting an Office Outline 办公室的格局277

I-21 Making a Complaint Together 一起去抱怨278

I-22 Discrepancies on the Budget 预算上的出入279

I-23 Getting Support Signatures 征集签名280

I-24 A Pitch for a Good Cause 劝说参加公益活动281

I-25 Making a Pitch to a Group 为集体献策282

I-26 Presenting an Operating Budget 经营预算283

I-27 Presenting a TV Ad 电视广告284

I-28 Pitching a Promotional Event 策划宣传活动285

I-29 Investment Suggestions 投资建议286

I-30 Market Targeting 市场定位287

I-31 Making a Pitch for a Project 献计献策288

I-32 Presenting a Package Design 展示包装设计289

I-33 Promoting Yourself 毛遂自荐290

I-34 Presenting a Yearly Projection 年度销售目标291

I-35 Presenting a New Strategy 新的战略292

CHAPTER J 第十章293

Finalizing the Deal 敲定生意293

J-1 Signing an Official contract 签署正式合同294

J-2 Finalizing a Deal on the Phone 电话定交易295

J-4 A Satisfied New Client 满意的新客户296

J-3 Contract Signing 合同签字296

J-5 Closing a Contract 达成协议297

J-6 A Marketing Research Company 商情公司298

J-7 Purchasing Copy Machines 购置复印机299

J-8 With an Office Decorator 室内装修300

J-9 With an Overseas Cient 海外客户301

J-10 About a Re-Written Bid 重写标书302

J-11 Approaching a Settlement 即将达成协议303

J-12 A Happy New Client 高兴的新客户304

J-13 Concluding an Agreement 达成协议305

J-14 With an Old Client 老客户306

J-15 Winding up a Contract 完成合同307

J-16 Closing a Deal 达成交易308

J-17 Let s Celebrate 庆祝成功309

J-18 An Employee Contract 聘用合同310

J-19 Finalizing an Interview 结束面试311

J-20 Getting a Promotion 获得提升312

J-21 Talking About a Finished Deal 谈论已达成的交易312

J-22 An Unbelievable Deal 不可思议的成功313

J-23 Finalizing on an Airplane 飞机上达成交易314

J-24 Signing an Agreement 签署协议315

J-25 Final Revisions 最后修改316

J-26 A Few Last Questions 最后几个问题317

J-27 Setting up a Signing Date 确定签字日期318

J-28 Revising a Contract 修改合同319

J-29 Final Calculations 成交价格320

J-30 Finalizing a Bid 完成标书321

J-31 Working out an Agreement 制订协议322

J-32 Going over an Agreement 审阅协议323

J-33 Clarifying a Detail 落实一个细节324

J-34 Reviewing a Corrected Contract 审阅修改后的合同325

J-35 Reviewing a New Contract 审阅新合同326

J-36 A Sales Agreement 销售协议327

J-37 Finailzing a Construction Deal 达成建筑协议328

Communicative Tasks Index 沟通方式索引329

Ability 能力330

Agreement 赞同330

Apology 道歉/抱歉332

Assurance 保证/确信333

Circumstance 情况335

Compliment 称赞340

Congratulation 祝贺341

Decision 决定342

Direction 方位342

Disagreement 分歧343

Dissatisfaction 不满343

Feeling/Emotion 感觉/情绪344

Focusing Attention 提请注意346

Gratitude 感谢346

Identification 自我介绍347

Hope 希望347

Information 信息348

Instruction 指导350

Intention 意向351

Introduction 介绍355

Invitation 邀请355

Like 喜好355

Need 需要356

Number 号码357

Offer 提供（帮助）358

Opinion 意见358

Possibility 可能360

Persuading 说服360

Regret 遗憾362

Rejection 拒绝362

Request 请求/要求362

Satisfaction 满意364

Suggestion 建议365

Surprise 惊异367

Uncertainty 不肯定367

Understanding 理解368

Warning 提醒368

Well-wishing 祝愿369

Worry 担忧369