饭店实用英语PDF|Epub|txt|kindle电子书版本下载

饭店实用英语PDF格式电子书版下载

注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具

Unit One An Overview of the hotel Business1

Text A A Brief History of the Hotel Industry1

Text B Hotels and Their Classifications2

Dialog Ⅰ At the Human Resources Department3

Dialog Ⅱ Orientation(1)—Ethics Integrity4

Dialog Ⅲ Orientation(2)—Grooming5

Exercises9

Unit Two Front Office(Ⅰ)16

Text A Front Office16

Text B Reservation17

Dialog Ⅰ A Long Distance Call Reservation18

Dialog Ⅱ A Group Reservation19

Dialog Ⅲ Revising the Reservation20

Exercises22

Unit Three Front Office(Ⅱ)30

Text A Check-in30

Text B Guest Services31

Dialog Ⅰ Receiving Walk-in Guests32

Dialog Ⅱ Extending the Stay33

Dialog Ⅲ Orientation on Concierge's Work34

Exercises37

Unit Four Front Office(Ⅲ)44

Text A Check-out44

Text B Cashier and Night Auditor45

Dialog Ⅰ Foreign Currency Exchange46

Dialog Ⅱ Check-out47

Dialog Ⅲ Checking Guest Account48

Exercises50

Unit Five Communications58

Text A Communications58

Text B Telephone Room59

Dialog Ⅰ Sending a Fax60

Dialog Ⅱ Printing61

Dialog Ⅲ Telephone Service61

Exereises63

Unit Six Housekeeping71

Text A Housekeeping Department71

Text B Guestroom Cleaning72

Dialog Ⅰ Chamber Service73

Dialog Ⅱ Laundry Service74

Dialog Ⅲ Baby-sitting Service74

Exercises77

Unit Seven Food Service84

Text A Organization of Food and Beverage Department84

Text B Restaurant Service86

Dialog Ⅰ Taking Orders87

Dialog Ⅱ Room Service88

Dialog Ⅲ Banqueting Service89

Exercises91

Unit Eight Beverage Service100

Text A Beverage Service100

Text B Wine Facts101

Dialog Ⅰ At a Restaurant103

Dialog Ⅱ Bar Service104

Dialog Ⅲ Liqueur Service104

Exercises106

Unit Nine Kitchen114

Text A Kitchen Planning114

Text B Types of Kitchen116

Dialog Ⅰ Bakery117

Dialog Ⅱ Cold Items118

Dialog Ⅲ Working as the Chef's Assistant118

Exercises121

Unit Ten Recreation(Ⅰ)130

Text A Recreational Center130

Text B Recreational Offerings at Resorts131

Dialog Ⅰ At the Indoor Swimming Pool132

Dialog Ⅱ At the Bowling Room133

Dialog Ⅲ At the Gymnasium134

Exercises137

Unit Eleven Recreation(Ⅱ)144

Text A Searching for a Healthier Lifestyle144

Text B Common Recreational Activities146

Dialog Ⅰ "Sauna Is One of the Great Pleasure of Life"147

Dialog Ⅱ "Massage not only Relaxes the Muscles but also Eases the Pain"149

Dialog Ⅲ "I Would Like to Try a New Hair Style This Time"150

Exercises153

Unit Twelve Shopping160

Text A Hotel Shop160

Text B Shopping on the Web161

Dialog Ⅰ Showing the Guests around the Arcade162

Dialog Ⅱ Buying Silk Fabrics162

Dialog Ⅲ At the Chinese Folk Art Counter163

Exercises165

Unit Thirteen Security172

Text A Hotel Security(Ⅰ)172

Text B Hotel Security(Ⅱ)173

Dialog Ⅰ Orientation on Fire Preventing and Fire Fighting174

Dialog Ⅱ Preventing a False Claim175

Dialog Ⅲ Offering First Aid176

Exercises178

Unit Fourteen Engineering and Maintenance184

Text A Engineering and Maintenance184

Text B Maintenance Activities185

Dialog Ⅰ The Maintenance in the Guest Room185

Dialog Ⅱ A Car Servicing Appointment186

Dialog Ⅲ Dealing with an Elevator Accident187

Exercises189

Unit Fifteen Marketing197

Text A Marketing and Selling197

Text B Common Sales Tools199

Dialog Ⅰ Convention Sales Call201

Dialog Ⅱ Extending the Sale202

Dialog Ⅲ Talking about Hotel Reservations203

Exercises205

Unit Sixteen Controllers214

Text A Controllers Department214

Text B Budgeting215

Dialog Ⅰ Normal Credit Control216

Dialog Ⅱ Daily Income Audit216

Dialog Ⅲ Month-end Stock Take217

Exercises219

Unit Seventeen General Manager227

Text A The General Manager227

Text B The General Manager's Meetings229

Dialog Ⅰ Solving the Guest's Complaint231

Dialog Ⅱ Increasing the Average Rates232

Dialog Ⅲ Making Travel Preparations232

Exercises234

Tapescript241

Appendix250

Bibliography252