TSP：领导开发团队PDF|Epub|txt|kindle电子书版本下载

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PART Ⅰ INTRODUCTION1

Chapter 1 THE TEAM LEADER3

1.1 What Management Expects3

1.2 What the Team Expects4

1.3 Management Priorities Versus Team Interests5

1.4 The Team's Goals6

1.5 Setting an Example6

1.6 Standards7

1.7 The Leadership Attitude7

1.8 Taking Responsibility8

1.9 The Team Leader's Job8

1.10 Summary9

Chapter 2 LEADERSHIP11

2.1 Leadership Problems11

2.2 Symptoms of Poor Leadership12

2.3 The Fundamental Leadership Problem13

2.4 Leading Versus Managing13

2.5 Leaders Have Followers14

2.6 The Leader's Vision and Commitment14

2.7 The Leadership Attitude15

2.8 Transformational and Transactional Leadership15

2.9 Becoming a Leader16

2.10 Acting Like a Leader17

2.11 Leading from Below17

2.12 Summary18

Chapter 3 TEAMS21

3.1 What Is a Team?22

3.2 The Power of Teams23

3.3 Why Teams Are Needed23

3.4 The Nature of Self-Directed Teams24

3.5 Membership and Belonging25

3.6 Commitment to a Common Goal26

3.7 Owning the Process and Plan26

3.8 Skill and Discipline27

3.9 A Dedication to Excellence27

3.10 The Need for Leadership27

3.11 Summary28

Chapter 4 TEAM MOTIVATION31

4.1 What Is Motivation?31

4.2 Goals and Motivation33

4.3 Feedback34

4.4 Sustaining Motivation34

4.5 Motivation and the Job35

4.6 Kinds of Motivation35

4.7 Commitment37

4.8 Building Motivation39

4.9 Sustaining Motivation40

4.10 Summary40

PART Ⅱ BUILDING TEAMS43

5.1 The Team Leader's Objectives47

Chapter 5 TSP OVERVIEW47

5.2 Meeting the Team Leader's Objectives48

5.3 Forming the Team49

5.4 Launching the Team51

5.5 Teamwork55

5.6 Training58

5.7 Team Ownership59

5.8 Summary60

Chapter 6 TEAM FORMATION61

6.1 The Selection Process62

6.2 Inheriting Formed Teams63

6.3 Selection Criteria63

6.4 Training65

6.5 Team Players67

6.6 Potential Leaders68

6.7 Summary69

Chapter 7 THE TSPTEAM LAUNCH71

7.1 Launch Objectives72

7.2 Teambuilding73

7.3 TSP Launch Overview75

7.4 Launch Support78

7.5 Launch Preparation79

7.6 Leading a TSP Launch84

7.7 Summary91

PART Ⅲ TEAMWORKING93

Chapter 8 MANAGING TO THE PLAN95

8.1 Following the Plan96

8.2 The First Crisis96

8.3 Dynamic Planning97

8.4 Changing Requirements98

8.5 Maintaining the Plan99

8.6 Workload Balancing99

8.7 Tracking Progress101

8.8 Assessing Status102

8.9 Getting Help104

8.10 Summary104

Chapter 9 MAINTAINING PRODUCT FOCUS107

9.2 Setting and Maintaining Priorities108

9.1 Defining Success108

9.3 Establishing Short-Term Goals109

9.4 Overcoming Obstacles110

9.5 Changing Direction111

9.6 Involving the Customer112

9.7 Summary112

Chapter 10 FOLLOWING THE PROCESS115

10.1 Why It Is Important to Follow the Process116

10.2 The Logic for the PSP116

10.3 The Logic for the TSP117

10.4 Why It Is Hard to Follow a Process118

10.5 Starting to Use the Process119

10.6 Gathering and Recording Data123

10.7 Handling Process Problems124

10.8 Data-Related Problems126

10.9 Motivating Teams to Follow Their Defined Processes127

10.10 The Benefits of Following the Process128

10.11 Summary131

Chapter 11 MANAGING QUALITY133

11.1 What Is Quality?134

11.2 Why Is Quality Important?134

11.3 Why Manage Quality?138

11.4 The Principles of Quality Management139

11.5 The Quality Journey140

11.6 The TSP Quality Strategy142

11.7 Gathering Quality Data143

11.8 The Developer's Responsibility for Quality144

11.9 The Team's Responsibility for Quality145

11.10 Quality Management Methods146

11.11 Quality Reporting Considerations148

11.12 Quality Reviews149

11.13 Summary150

PART Ⅳ RELATING TO MANAGEMENT153

Chapter 12 MANAGEMENT SUPPORT155

12.1 Management Resistance155

12.2 Project Control156

12.3 Inadequate Resources158

12.4 PSP Training158

12.5 Networking165

12.6 Defining Team Goals166

12.7 Team Planning167

12.8 Summary168

Chapter 13 REPORTING TO MANAGEMENT169

13.1 The Logic for Reporting170

13.2 What to Report171

13.3 Report Contents171

13.4 When to Report174

13.5 A Report Example174

13.6 Asking for Help178

13.7 Summary178

Chapter 14 PROTECTING THE TEAM181

14.1 The Manager's Job181

14.2 Handling Requests182

14.3 Frequent Changes183

14.4 Staffing184

14.5 Training185

14.6 Workspace187

14.7 Data Confidentiality188

14.8 Balancing Priorities189

14.9 Summary189

PART Ⅴ MAINTAINING THE TEAM191

Chapter 15 DEVELOPING THE TEAM193

15.1 Assessing the Team194

15.2 Team Membership194

15.4 Team Ownership197

15.3 Team Goals197

15.5 Team Planning198

15.6 The Team Quality Commitment199

15.7 Summary200

Chapter 16 DEVELOPING TEAM MEMBERS201

16.1 Interests, Competence, and Motivation202

16.2 Challenging Work203

16.3 Task and Relationship Maturity204

16.4 Measuring and Evaluating People206

16.5 Handling Difficult Team Members208

16.6 Handling Poor Performers211

16.7 Summary213

Chapter 17 IMPROVING TEAM PERFORMANCE215

17.1 Motivating Improvement216

17.2 Improvement Goals217

17.3 Improvement Strategy and Process217

17.4 Improvement Plans and Resources219

17.5 Improvement Measures and Feedback220

17.6 The Elements of Benchmarking220

17.7 Benchmark Measures222

17.8 Dynamic Benchmarking224

17.9 Benchmarking Yourself226

17.10 Summary227

Chapter 18 BEING A TEAM LEADER229

18.1 What Is Leadership?229

18.2 Being a Leader or a Manager233

18.3 The Leadership Role235

18.4 Coaching While Leading242

18.5 The Challenges Ahead245

18.6 Summary248

Appendix A TEAM ROLES251

A.1 What Roles Are251

A.2 Why Roles Are Needed252

A.3 Assigning Role Responsibilities254

A.4 The TSP Team-Member Roles254

A.5 Other Team-Member Roles255

A.6 Selecting Team Roles256

A.7 Coaching the Role Managers257

A.8 Role Manager Responsibilities258

A.9 Summary274

Appendix B NETWORKING277

B.1 Organizational Networks278

B.2 Executive Style279

B.3 Working with the Coach280

B.4 Working with the SEPG280

B.5 Quality Assurance281

B.6 Configuration Management282

B.7 Independent Testing283

B.8 Staff and Support Groups283

B.9 Multi-Team Networks284

B.10 Summary286